Here you will find many answers to common questions about Pelican Tax Services as well as federal tax and state taxes as they relate to tax preparation, refunds, and tax owed. If you have more questions, try searching our blog by using the text box above, or by sending us an email at PelicanTaxServices@gmail.com
PELICAN FAQ
Does Pelican charge extra to e-file my return? E-filing is a complimentary service at Pelican!
Do I need a desk appointment? In addition to desk appointments, we also accept in-office drop-offs and digital drop-offs. Walk-in clients who would like to be seen at the desk are accepted February 1st - April 15th. Read more about your options here.
What are your hours? From February 1 - April 15, we are open Monday through Friday from 9:00AM - 6:00PM, and on Saturdays from 9:00AM - 2:00PM. We are open for all holidays during tax season. You can book your appointment online (here!) or call us to schedule a time that works for you. From May 1 - January 31, we are open Tuesday, Wednesday, and Thursday from 9:00AM - 2:00PM. If you require an appointment outside of these hours, please call or email us for an after-hours appointment. We are closed: - April 15 - April 30 - On federal holidays between April 16 and December 31 - Mid-December through the first week of January
What types of payment does Pelican accept? Cash, credit/debit card, check, Venmo (@PelicanTaxServices), and Paypal (pelicantaxservices@gmail.com). Payment must be received before your return is released.
Can Pelican take their payment from my refund? Yes; ask us at the desk for this service and we will be happy to discuss this option with you.
Does Pelican keep my credit card on file? No, we do not save credit/debit card information.
Can Pelican take payment from my bank account? No, but we can have our payment taken out of your refund if you wish. Call or email us for more information!
IRS/FEDERAL TAX FAQ
Will my tax owed be taken directly from my bank account? We can arrange for your tax owed to be taken directly from you bank account, although this is not a method that Pelican recommends. Consider this scenario: You file your taxes in February and decide to sign up for auto-draft for your tax owed. But you are laid off from your job in March, and sustain yourself on your savings while job-hunting through April. Since you agreed to auto-draft your tax owed when you filed your taxes in January, the IRS will take that money on April 15th whether or not you have found a job. Sounds a little scary, doesn't it? You can pay tax owed to the IRS by mailing a check or paying online with your bank account or credit card (for a fee). More information can be found here: https://www.irs.gov/payments
When is my tax owed due? Tax owed is due on the last day of tax season, which (barring unusual circumstances) is on April 15th. Follow Pelican on Facebook or subscribe to our blog to stay in the loop with tax deadlines and updates.
How long will my refund take? Federal refunds typically take about 2 weeks. We encourage having your refund direct deposited into your bank account, as it will be the safest and fastest way to receive your refund. You can track the progress of your refund at: https://www.irs.gov/refunds
Why is my refund delayed? Your refund may be delayed if you are claiming: Earned Income Credit, injured spouse, education credits, child tax credit, or other miscellaneous credits. You can track the progress of your refund at: https://www.irs.gov/refunds Your refund may also be delayed if any information is incorrect. At Pelican, we ask you to provide us with your personal information for the tax return by filling out a Client Information Sheet. If the information on this sheet is incorrect (or unclear/illegible), then your return may be rejected or your refund delayed while the IRS has an employee personally review your return.
STATE TAXES FAQ
Will my tax owed be taken directly from my bank account? As stated in the IRS section above, we can accommodate this option if you would like, but as a general rule we do not recommend it. You can pay tax owed to the state by mailing a check or paying online with your bank account or credit card (for a fee). More information can be found here: https://www.ok.gov/tax/Individuals/Income_Tax/E-File_Options/Payments_Options/
When is my tax owed due? Tax owed is due on the last day of tax season, which (barring unusual circumstances) is on April 15th. On the rare occasion that the federal deadline is moved, Oklahoma has historically followed suit - however, this is not guaranteed. Follow Pelican on Facebook or subscribe to our blog to stay in the loop with tax deadlines and updates.
How long will my refund take? Oklahoma state refunds usually only take about a week. To check on the status of your state refund, click here: https://oktap.tax.ok.gov/oktap/web/_/#2
Why is my refund delayed? Oklahoma will typically only delay your refund if you did not provide us with a valid state ID. For this reason, Pelican copies your driver’s license (or other ID) to ensure validity and accuracy.
If you have more questions, try searching our blog by using the text box at the top of the page, or by sending us an email at PelicanTaxServices@gmail.com
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